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RMA POLICY >>
Whenever you need to return product(s) to Kingston for any reason, you must first obtain an RMA (Return Merchandise Authorization)
number by submitting the RMA Web form located at this web site. The following information is required in order to complete your RMA
request: your name, company name, address, phone number, Kingston part number, computer manufacturer, computer model number, and
a brief description of the problem you are experiencing with the product(s) you wish to return. All requests received after 4:00PM
PST will be processed the following day.
In the event the product(s) you wish to return is defective and you want a replacement for that product(s), you will need to
complete the RMA Web form by selecting the Standard Replacement option. Upon Kingston’s acceptance and approval, you will promptly
receive an E-mail notification with an RMA number and return instructions. Please return the defective product(s) to Kingston
within 30-days from issuance of the RMA number, referencing the RMA number given to you.Upon receipt of the defective product(s),
Kingston will, at its discretion, either repair or replace the product(s). Subject to product availability, the replacement
product(s) will be shipped the business day following receipt of defective product(s).
In the event the product(s) you wish to return is defective with a status of "Discontinued" (i.e. product(s) that are no longer
being manufactured by Kingston but are still under warranty), you will need to complete the RMA Web form by selecting the
Repair/Discontinued option.
Upon Kingston’s acceptance and approval, you will promptly receive an E-mail notification with an RMA number and return
instructions. Please return the defective product(s)to Kingston within 30-days from issuance of the RMA number, referencing
the RMA number given to you. Subject to product availability, refurbished product will be shipped within 3-5 business days
following receipt of the defective product(s). The requester will be notified if processing is expected to exceed 5 business days.
In the event that you must have the replacement product(s) immediately you will need to complete the RMA Web form by selecting
the Cross Ship option. Upon Kingston’s acceptance and approval, you will promptly receive an E-mail notification with an RMA
number and return instructions. By requesting this option, the customer agrees that they will ship the defective product(s) to
Kingston within 10 calendar days of the request. For all Cross-ship transactions, a credit card number is required and will be
held as collateral to insure the return of defective product(s). There will be a 10-day hold for the list price of the item being
shipped. If the defective product(s) are not received within the specified 10-day period, Kingston will charge the credit card
accordingly. Subject to product availability, Kingston will ship product(s) on the same day the RMA# is generated.
Please note that we will not accept any product(s) that has been damaged as a result of accident, abuse, misuse, natural
or personal disaster, or any unauthorized disassemble, repair or modification.
Once you have obtained an RMA number from Kingston, you must send the product(s) freight prepaid to Kingston Technology Company,
Inc. Please use a shipping company that can demonstrate proof of delivery (such as Federal Express, UPS, or Airborne). Kingston
does not accept responsibility for any lost shipments unless proof of delivery to Kingston is provided. Product(s) shipped to
Kingston must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the
outside of your package. If you send your product(s) to Kingston without the RMA number prominently displayed on the outside of
the package, it will be returned to you unopened.
If you have any questions, please contact the RMA/Kingston Customer Service department at (714) 438-1810 or (800) 337-3719, or
by E-mail to WebRMA@kingston.com
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