Any personal information collected by Kingston within the European Union or United Kingdom is controlled by Kingston Technology Europe Co LLP, Kingston Digital Europe Co LLP and/or Shop Europe Limited, all are located at Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, UK.
Pursuant to Article 27 of the EU General Data Protection Regulation, Kingston Technology International Ltd has been appointed as Kingston’s representative in the European Union for data protection matters (see contact details below).
‘Personal information’ means any information that relates to an identified or identifiable individual.
- When we collect information
- What type of information we collect, how and why
- How we use information
- How long do we keep your data
- With whom we share information
- The steps we take to protect your information.
When Do We Collect Information?
- Accessing or browsing any website, web property, or web-based function directly created by or controlled by Kingston, or any of our social media accounts
- Ordering Kingston products or services, engaging with customer care or product support
- Communicating with us via e-mail, telephone, fax or other manner
- Registering your Kingston product or filling out a survey
- Participating in a Kingston promotion, including but not limited to rebates, contests, etc.
- Requesting or registering to receive information about our products or services, whether with Kingston or an agent of Kingston
- Meeting face to face or handing over your business card at a trade show, exhibition, corporate event, meeting, conference, PR event, training or technology seminar or any other event
Your Right To ObjectYou may, at any time, tell us to stop using personal information about you that we hold (including personal information that we’ve passed to anyone else) for direct marketing purposes. Upon receiving your objection we shall stop making any such use of your personal information.
If you object to the processing of your personal information which is based on our legitimate interests or those of a third party, you may contact us stating the grounds for your objection.
You can contact us by the following means:Email: Dataprotection@kingston.eu
What Information Do We Collect, How and Why?
GeneralExcept for the circumstances which we explain later in the following paragraphs, we do not collect personal information, except when you specifically and knowingly disclose such information. This information is generally collected when you order our products or services, register your products on the website, provide information on a website, web property or web-based function directly created by or controlled by Kingston, or through any Kingston presence on a social media platform, fill in surveys, take part in promotional events (including competitions), correspond with us, discuss a service issue on the phone with an associate, sign up to receive Kingston product and service updates whether with Kingston or an agent of Kingston, or when we meet with you at meetings or events. If you disclose your personal information, we will only store and use such information that we need to meet your requests and our legitimate interests and business objectives, including, where you have consented, providing you with information about products and services that we consider may be of interest to you. We primarily use your personal information to perform our contractual obligations to you and fulfil our legal obligations, to run our business efficiently and to provide you with an improved and customised online experience and service.
If you have already consented to receiving information about our products and/or services and have viewed the website after following a link in an email that you have received from us, then we may use a targeting cookie to help us better understand which of our products and/or services interest you. This targeting cookie only collects data about which products and/or services you have shown a particular interest in. That data concerning your interest in our products and/or services is sent to a third party who notes it against the existing record of your consent to receive marketing communications from us.
Product PurchasesWhen purchasing through the website, we employ a registration process which requires that you provide us with your first and last name, billing and shipping information (which includes your home or other physical address, the name of your city or town, your telephone number, your e-mail address or other personal information). We use this information to perform our contract to supply you with our products. If you choose not to provide your personal information at the point of collection, you will not be able to purchase products through the website.
Product RegistrationWhen you register, we may ask for your name, address, e-mail address, telephone number, type of product, serial number and date of purchase or other product-identifying information. We use this information to fulfil our contractual and legal obligations including providing you with support and information and our legitimate interests of managing our relationship with you. If you choose not to provide this information, you will not be able to register products on the website; however, you may continue to use the products.
Personal Contact InformationWe use your contact information to complete and support your purchases from us, to facilitate and improve your use of the website, to communicate with you (including, if you have consented, sending marketing communications) and to comply with any requirements of law. We also use this information to respond to any questions you might have and, if you have consented, to provide you with information about special deals offered through the website. Your personal contact information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the website.
Credit Card InformationWhen you order any product through our website or at a Tradeshow or request an RMA (Returned Merchandise Authorization) on our website, you may be redirected to a third-party payment gateway service to provide your credit card information including the credit card number, card security code (also called CVV2, CVC2, CID code), the expiration date and the billing address. This information is used to perform our contract to supply you with our products or services and for our legitimate interest of collecting payments which may be due to us. The third-party payment gateway service is fully compliant with Payment Card Industry Data Security Standard (PCI DSS) for payment processing.
Online SurveysIn order to improve our products and services, we may use your personal information (including your identity, contact details, and usage data) to send you online surveys. These surveys help our legitimate interest of learning more about your experience with our products and services. Your responses to these surveys are treated as confidential information. If you do not wish to participate in a survey, you may simply decline when asked.
Product Updates and Promotional E-mailsWe regularly send product updates and promotional e-mails as a service to our existing customers, and to individuals who have registered or consented to receive such updates and emails. We will use your personal information (including your identity and contact details) to send you newsletters and e-mails periodically listing current specials, promotions and deals only if you elect to receive these e-mails. If you have elected to receive these e-mails and wish to discontinue receiving them in the future, please follow the opt-out instructions provided on the e-mails or log into your account on the website and follow the instructions to make the appropriate changes.
CorrespondenceIf you contact us with feedback, comments, questions or for any other reason, we may keep records of that correspondence and collect your personal information for the legitimate purpose of processing your inquiries, responding to your requests and improving our services.